Support
Real help for real healthcare customers — bookings, reports, reschedules, prescriptions, and urgent support in one clean premium experience.
Pick the fastest way to get help
Use WhatsApp for quick answers, call for urgent issues, or upload a prescription to get guided assistance.
Get quick responses for bookings, reschedules, and report questions.
Talk directly with our support desk for urgent booking and home collection help.
Send a prescription and let our team guide you to the right tests or checkups.
Reach the right desk
Common support questions
How do I reschedule my booking?
Open your orders page or contact support through WhatsApp or phone for quick slot changes.
When will I receive my reports?
Reports are uploaded to your account after processing and may also be shared on your registered contact channel.
Can I book for a family member?
Yes, you can create and manage bookings for saved family profiles from your account.
How do I access past invoices?
All past reports and invoices are available inside the reports section of your customer dashboard.
What if I miss my home collection slot?
You can contact support to reschedule the collection based on available time windows.
Can I upload a doctor prescription instead of searching manually?
Yes, the prescription upload flow helps our team recommend and confirm the right tests.
